The Trustpilot rating of Dentakay (4.3 out of 5, with the mention “Excellent”) has become a ubiquitous marketing argument. Behind this aggregated score, patient feedback reveals operational realities that the rating alone does not capture: management of practitioners, consistency between the initial quote and actual treatment, remote post-operative follow-up.
Change of Practitioner and Treatment Plan Consistency at Dentakay
A recurring point in several detailed testimonials is: the practitioner who establishes the treatment plan is not always the one who performs the procedure. The patient receives a quote signed by an identified dentist but discovers upon arrival at the clinic that another practitioner is handling their case.
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This discrepancy poses a concrete clinical problem. An implant plan (number of extractions, bone grafts, choice of implant type) relies on the interpretation of a panoramic X-ray. Two practitioners may differ on the number of sinus lifts needed or on the positioning of the implants.
A Trustpilot testimonial from a Belgian patient illustrates this mechanism: quote validated by Dr. Akay, treatment performed by another dentist, discussions in Turkish during the consultation without systematic translation. This type of friction does not call into question technical competence but it undermines the trust relationship between the patient and the care team.
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We observe that this functioning is not unique to Dentakay. High-volume Turkish clinics (the clinic claims to treat several thousand patients per year) often operate with a pool of practitioners. The patient must be informed of this before committing, which is not always the case. By cross-referencing reviews on Dentakay according to Accro Santé, we find this concern expressed from different angles by French-speaking patients.
Dentakay Reviews on Trustpilot and Google: What the Volume of Reviews Hides
The Trustpilot rating is visible, but the overall online perception also relies on a considerable volume of Google reviews aggregated by intermediary platforms (Bookimed, WhatClinic, TheraTravel). These portals compile and rephrase patient feedback without always allowing for verification of their authenticity.
Several elements deserve attention:
- Trustpilot indicates that Dentakay “potentially uses AI to draft its responses” to reviews, which does not concern the reviews themselves but alters the perceived quality of post-care dialogue.
- The ratio between very positive reviews (often short, focused on welcome and aesthetic results) and detailed negative reviews (describing clinical or logistical complications) is asymmetrical. Documented negative feedback tends to be longer and more detailed.
- On Bookimed, the clinic displays positive Google reviews but no longer accepts new requests via this platform, indicating a change in acquisition strategy.
For a patient preparing their file, cross-referencing the platforms remains the only way to form a realistic opinion. A high score on a single platform is not sufficient to assess the quality of implant care.
Logistical Management of International Patients: Recurring Friction Points
Dentakay offers packages that include flight tickets, hotel, and airport transfers. This “all-inclusive” model is a standard in Turkish dental tourism. Patient feedback shows that logistics is the link where dysfunctions appear first.
The case of the Belgian patient mentioned on Trustpilot is telling: arrival at Istanbul airport without assistance for over an hour, late check-in at the hotel, first appointment the next day. This type of mishap, seemingly trivial, generates additional stress for a patient who will undergo multiple extractions and bone grafts the following day.
We recommend checking three points before departure:
- The name and direct phone number of the logistics coordinator (not just the initial commercial contact).
- The written confirmation of the identity of the practitioner who will perform the procedure, with the possibility to consult their profile.
- The procedures for recourse in case of post-operative complications once back in the home country, particularly the applicable Turkish legal framework for medical tourism.
Remote Post-Operative Follow-Up: An Underestimated Angle
Most positive reviews are written in the days following the procedure, often still in Istanbul. Implant complications (peri-implantitis, rejection, failure of osseointegration) may manifest several months after placement.
Remote follow-up remains the structural weak point of dental tourism, not just at Dentakay. The patient returns to their country with a theoretical follow-up protocol, but coordination with a local dentist for radiographic checks and prosthetic adjustments relies entirely on their own initiative.
Dentakay’s Capacity and Evolution of Patient Strategy in 2025-2026
A recent signal goes unnoticed in public reviews: Dentakay has changed its relationship with certain matchmaking platforms. Bookimed, one of the largest medical tourism aggregators, indicates that the clinic is no longer accepting new requests through its channel.
This evolution may reflect several realities: saturation of operational capacity, a desire to control the acquisition channel (and thus the margin), or stricter selection of cases. For the patient, this means potentially longer response times and mandatory direct contact with the clinic rather than going through an intermediary.
The Turkish legal framework regulates medical tourism, but recourse in cases of professional misconduct remains complex for a foreign patient. The question of liability in case of complications occurring after returning to the home country is almost never addressed in online reviews, even though it conditions the actual safety of the care pathway.
Patients considering implant treatment at Dentakay would do well to look beyond the Trustpilot score. Reading detailed reviews, verifying the assigned practitioner, formalizing post-operative follow-up, and understanding the local legal framework are the real decision-making criteria. The attractive price should not overshadow these clinical and organizational parameters.